Privacy Policy

Lenie Spices ("we," "us," or "our") operates leniespices.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase our products, or subscribe to our communications. We are committed to protecting your privacy and handling your data responsibly and transparently.

1. Information We Collect

Information you provide

• Contact details: name, email address, and shipping address when you place an order, create an account, or contact us.
• Account credentials: email and password used to sign in to your customer or owner account. Passwords are hashed and never stored in plain text.
• Order details: products purchased, quantities, and transaction history.
• Marketing preferences: your subscription to our newsletter and promotional emails.

Information collected automatically

• Device & usage data: IP address, browser type, operating system, pages visited, and referring URLs.
• Cookies & similar technologies: used to maintain your session, remember cart contents, and analyze traffic.

2. How We Use Your Information

• To process and fulfill your orders, including shipping and returns.
• To create and manage your customer account.
• To communicate with you about orders, products, and promotions.
• To improve our Site, products, and customer service.
• To detect, prevent, and address fraud or technical issues.
• To comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service providers: payment processors (Stripe), shipping carriers, and analytics providers who help us operate our business, under contractual confidentiality obligations.
• Legal authorities: when required by law, court order, or to protect our rights and safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice.

4. Cookies & Tracking

We use cookies to keep you signed in, preserve your shopping cart, and understand how visitors use the Site. You can control cookies through your browser settings, but disabling them may limit some functionality.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your information, including encrypted connections (HTTPS) and secure storage. Payment information is processed by Stripe and is never stored on our servers. No method of transmission or storage is completely secure, however.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Withdraw consent to data processing where applicable.

To exercise these rights, contact us at leniespices@gmail.com.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Site constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: