Return Policy

At Lenie Spices, we stand behind the quality of our handcrafted Caribbean blends. If you're not completely satisfied with your purchase, we're here to help. This Return Policy explains when items can be returned and how to request a refund or exchange.

1. Return Eligibility

Due to the consumable nature of our products, we accept returns only under the following conditions:

• The product arrived damaged, defective, or spoiled, or the wrong item was delivered.
• The jar or bottle is unopened and in its original, sealed packaging with the label intact.
• The return request is submitted within 14 days of the delivery date.

We do not accept returns of opened, used, or partially consumed products for reasons of food safety, unless the item was damaged or defective upon arrival.

2. Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery at leniespices@gmail.com with your order number and a photo of the product. We will arrange a replacement or a full refund at no cost to you, including return shipping where applicable.

3. How to Request a Return

• Email leniespices@gmail.com with your order number and the reason for the return.
• We will review your request and, if approved, send you return instructions and a return authorization.
• Pack the item securely in its original packaging and ship it to the address provided.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the return is the result of our error.

5. Exchanges

We only replace items if they are defective or damaged. If you'd like to exchange a product for a different one, please follow the return process above and place a new order for the desired item.

6. Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping service, as we cannot guarantee receipt of items we do not track.

7. Contact Us

If you have any questions about returns or refunds, please contact us: